At Pakefield Vets, we’re committed to providing the highest standards of care for both our patients and clients. Your feedback is always welcome, whether it’s a compliment, suggestion or concern as it helps us improve and recognise the efforts of our teams.

If you’re unhappy with any part of the service you’ve received, we encourage you to speak with a team member.

If your concern wasn’t resolved in conversation, please send your feedback to the management of the clinic to the email address: pakefieldvets2@aol.co.uk. Addressed to Bernadette Bruno.

To help us respond promptly, please include:

• Your name and contact details
• Your pet’s name
• The date and time of the visit you’re concerned about
• A summary of your concerns
• We will acknowledge your correspondence within 5 working days. In some cases, we may need to carry out further investigation. In such cases, we will endeavour to respond to your concern within 20 working days and if we are not able to address your concern within this timeframe, we will let you know.

If, after following the steps outlined above, you remain dissatisfied with the response from the practice, please contact Veterinary Client Mediation Service (VCMS).